Job Description

Job Description

Job Description

Thank You For Your Service (TYFYS) is a veteran-led, private organization dedicated to helping veterans navigate and optimize their VA disability claims. We’re not affiliated with the VA or any government entity, nor do we offer legal advice. Instead, we combine empathy, efficiency, and strict compliance to ensure veterans get it right the first time and feel genuinely supported throughout the journey.

Position Title
Veteran Support Consultant

Position Summary
As a Veteran Support Consultant, you’ll be the friendly, empathetic voice guiding veterans through our services. You must love talking with people and genuinely helping them solve problems. Your role involves following a detailed sales process and script—while bringing warmth and active listening to each conversation—to match veterans with the right package. Fully remote, you’ll coordinate with medical and finance teams to ensure each onboarding is smooth, compliant, and reassuring. Strong, timely communication with TYFYS colleagues and leadership is essential.

Key Responsibilities

• Scripted, Service-Focused Outreach

  • Engage inbound leads (phone, text, email) provided by TYFYS, using our detailed call/email/text scripts as your guide.

  • Track interactions, next steps, and outcomes in our CRM and Google Sheets, following each step of the process precisely.

  • Infuse scripted conversations with genuine warmth, adapting tone where appropriate to make veterans feel heard and respected.

  • Maintain regular communication with the TYFYS team: update on lead status, share challenges or insights promptly.

• Consultative Needs Assessment & Enrollment

  • Qualify leads by asking scripted questions about current VA rating, health conditions, and claim objectives—listening carefully to uncover needs.

  • Present TYFYS service packages (single-claim, multi-claim, hardship options) according to our process, explaining costs, timelines, and disclaimers clearly.

  • Address objections using approved rebuttals and empathy-driven responses; guide veterans through decision-making toward enrollment.

  • Collect required documents (e.g., DD214, VA Benefits Summary) following checklist steps to minimize friction and delays.

  • Communicate any unusual cases or special scheduling needs to the team promptly for coordinated support.

• Collaboration & Coordination

  • Work closely with our Medical Coordinator for clarifications, following escalation scripts when specialized input is needed.

  • Liaise with Finance/HR on payment structures, commission tracking, and billing questions, using provided templates for consistency.

  • Keep the Head of Sales informed on pipeline status, potential upsells, or obstacles, adhering to our reporting cadence and format.

  • Participate in regular check-ins and team meetings during core hours to align on goals, share feedback, and stay informed.

• Service Excellence & Feedback Loop

  • Demonstrate a genuine passion for helping veterans: proactively offer support, check understanding, and reassure throughout.

  • Share insights from client interactions to refine scripts, FAQs, and materials—suggest improvements that retain compliance and consistency.

  • Follow all checklists and documentation steps meticulously, ensuring HIPAA and PCI compliance in every client record.

  • Communicate proactively with TYFYS leadership about process improvements or recurring veteran concerns.

• Compliance & Documentation

  • Strictly adhere to HIPAA and PCI requirements: never store full payment details outside secure systems.

  • Clearly communicate TYFYS’s role as a private, paid service without guaranteeing specific VA outcomes or providing legal advice, following our approved phrasing.

  • Accurately log disclosures, disclaimers, and client consents in the CRM, using our structured fields and templates.

  • Notify relevant team members immediately if any compliance questions or issues arise.

Qualifications

• Passion for Conversation & Helping People

  • You genuinely love talking with and assisting others, deriving satisfaction from guiding someone step-by-step to a solution.

  • Experience in roles centered on service—such as nursing, hospitality (waitstaff, host), retail, call centers—demonstrating empathy and patience.

• Comfort with Scripts & Process Adherence

  • Proven ability to read, internalize, and follow detailed scripts and sales processes while still sounding natural and caring.

  • Detail-oriented mindset: follow checklists and procedures exactly, ensuring consistency and compliance.

• Sales & Consultative Skills

  • Track record in consultative or phone-based sales: skilled at using scripts, handling objections ethically, and closing deals by focusing on client needs.

  • Ability to explain complex information simply and reassuringly, guiding prospects through our offerings.

• Tech & Remote Setup

  • Comfortable with CRMs, Google Sheets, call/text platforms, and e-signature tools; quick to learn new systems and follow digital workflows.

  • Must have a reliable computer, high-speed internet, and a quiet, professional workspace for calls and video meetings.

  • Strong written communication: timely responses to internal messages, updates, and documentation.

• Empathy & Integrity

  • Genuine passion for serving veterans; honest, transparent, and respectful in every interaction.

  • Strong commitment to privacy, compliance standards, and following approved communication guidelines.

• Self-Motivation & Organization

  • Able to manage your schedule independently, follow up consistently, and meet daily/weekly targets with minimal supervision.

  • Adaptable and open to feedback: follow improvements to scripts/processes and continuously refine your delivery.

  • Proactive communicator: inform TYFYS promptly about availability, scheduling needs, or any issues affecting your work.

Compensation & Benefits

• Commission-Based Earnings

  • Competitive commission per successful enrollment (e.g., $100+ per deal), with clear structure and bi-weekly payouts once client payments clear.

• Professional Development & Growth

  • Training on VA claims nuances, telehealth coordination, consultative customer service, and advanced sales techniques—delivered via structured modules you follow step-by-step.

  • Clear advancement paths into team lead, Sales Manager, or other leadership roles as TYFYS grows.

• Supportive Infrastructure

  • High-quality inbound leads—focus on serving rather than sourcing.

  • Access to dedicated medical coordinators, finance experts, and leadership—interactions follow defined processes to keep consistency.

  • Ongoing communication channels (chat, email, scheduled calls) to stay connected with the team and address questions swiftly.

• Work-Life Flexibility

  • Fully remote: work from anywhere with reliable internet and phone access.

  • Core hours of availability: Monday–Friday, 9am–5pm Eastern, with flexibility based on your situation; clear communication about your schedule is required.

  • Flexible scheduling within core hours: organize your day around lead influx and personal commitments, while ensuring responsiveness during agreed-upon times.

• Mission-Driven Culture

  • Join an empathetic, veteran-led team where your conversation and service skills directly impact veterans’ well-being.

  • Regular virtual meetups, recognition for outstanding service, and sharing of success stories following our structured formats.

  • Emphasis on open communication: keep colleagues informed of progress, blockers, and ideas for improvement.

Work Environment & Schedule

• Remote role; maintain a quiet, distraction-free workspace for professional calls and video meetings.

• Reliable computer and high-speed internet are required.

• Core availability Monday–Friday, 9am–5pm Eastern: you must be reachable and responsive during these hours, with flexibility accommodated based on prior discussion.

• Flexible scheduling: leads arrive daily; plan your schedule to optimize outreach and follow-up while respecting core-hour commitments.

• Regular check-ins and team meetings scheduled during core hours; recordings provided when necessary but live attendance is encouraged for effective communication.

• Proactive communication: notify TYFYS promptly of any deviations from your agreed schedule or technical issues.

Why Join TYFYS?

• Purpose & Impact: Use your gift for conversation and helping others to guide veterans toward better VA outcomes.

• Structured Support & Quality Leads: Work with a clear script and process, backed by inbound prospects—focus on meaningful interactions.

• Collaborative, Service-Oriented Culture: Partner with empathetic colleagues (medical, finance, leadership) who follow consistent workflows and value your feedback.

• Career Growth: Defined pathways into senior, training, or management roles, with clear criteria and processes.

• Transparency & Integrity: We value honest, process-driven communication with veterans and employees; you’ll always know exactly how to deliver.

Application Instructions

If you love helping people, have a strong customer service background (e.g., nursing, hospitality, retail, call centers) plus proven consultative sales experience, are comfortable reading scripts and following detailed processes, and can commit to core availability Monday–Friday, 9am–5pm Eastern (with flexibility discussed), apply now on Indeed. Please include:

• A brief note on your service-oriented experience and consultative sales achievements.

• Examples of how you’ve managed customer relationships, followed scripts or processes, and improved someone’s experience.

• Confirmation that you have a reliable computer, high-speed internet, a quiet workspace, and can maintain core-hour communication.

• What motivates you to help veterans navigate the VA system.

We review all applications within 1–3 business days and follow up personally with the most aligned candidates.

Welcome Email for Applicants

Subject: Thank You for Applying to TYFYS

Hi {Applicant Name},

Thank you for applying to TYFYS. We appreciate your interest in joining our mission-driven team. We’ll review your background and get back to you shortly.

In the meantime, feel free to share any additional details about:

• Your passion for talking with and helping people, and any memorable success stories.

• Experience supporting veterans or involvement in the military community.

• How you follow scripts or processes in previous roles and maintain a productive home office setup.

• Your general availability within our core hours (Monday–Friday, 9am–5pm Eastern) and any flexibility needs.

If you have questions about the role or our process, just reply to this email. We look forward to learning more about you and how your skills can benefit veterans.

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