Job Description

Social Media Customer Relationship Specialist Remote after training

Company // Leading American automotive company

Schedule // (5 openings) Fulltime Day Shift. (We also have 2 openings on Overnights) Will work 40 hours per week. Shift bids occur Quarterly

Location // Warren, Michigan

Pay Rate // Inquire Within

Training // Hybrid, Onsite in Warren, MI.

Remote // Mostly Remote after Training.

Equipment // Provided

Paid // Weekly

Must Have:

• Ability to commute and train at the office in Warren, MI
• 1+ years experience supporting customers in a professional setting
• Bachelors Degree Required

Benefit(s):

• Fun/Interesting workload that has Remote Possibility after training
• A cutting-edge team that cares and invests in your development
• Health Dental Vision 401k PTO Paid Holidays EAP(s) etc.
• Weekly pay
• Ability to advance within a Fortune 50 Company.

Overview:

This is a customer service position that uses social media as a platform. In this position, you will NOT be responsible for creating pictures

and advertisements.

Day to Day Duties:

• Answer inbound comments from customers in need of assistance from Social Media platforms including Facebook, Twitter, Instagram, Google Play, App Store
• Provide proactive support to consumers requesting assistance with dealer, vehicle locates and product concerns / inquiries.
• Create and manage 'cases' for customers needing more complex assistance.
• Manage existing case load, complete follow-up tasks and achieve operational metrics.
• Proactively identify leads and educate in-market customers on product functionality and services.
• Effectively and accurately document customer interaction.

Other: Department size 50+

Company size 90,000+

Experience Level

Entry Level

Pay and Benefits

The pay range for this position is $18.00 - $19.00/hr.

Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:

Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a hybrid position in Warren,MI.

Application Deadline

This position is anticipated to close on Aug 5, 2025.

h4> About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

Were a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. Were a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. Were strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. Were building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

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