Job Description

Rides Maintenance Senior Manager

At Dollywood Parks & Resorts, we create memories worth repeating. We do this every day across all properties, all located in the Great Smoky Mountains of East Tennessee. Ask anyone who has visited Dollywood Parks & Resorts and they will tell you this place is different. It's not a difference that you can touch or see - it's a difference you can feel. We are seeking a Rides Senior Manager who will embody the heart and soul of our mission of creating memories worth repeating while bringing families closer together and caring deeply about our brand. This person also brings a spirit of fun, authenticity, collaboration, creativity and genuine hospitality to the lives of our guests.

We want to work alongside someone who acts as an extension of our mission, values, and culture. This individual is driven to create meaningful experiences for our hosts, guests, and community while ensuring the success and profitability of our unique offerings. They also bring fun, authenticity, collaboration, creativity, and genuine hospitality to their life and work. The right Rides Senior Manager checklist will include equal parts curious learner, innovator, administrator, detail driver, mentor, and motivator.

The Rides Maintenance Senior Manager oversees, develops and implements strategies to ensure the efficient maintenance of all park rides and attractions, in compliance with state and federal regulations, and company policies and procedures.

Additionally, the ideal candidate will be able to display and live out Lead with Love qualities, strongly rooted in the Dollywood Company culture, by being patient, kind, trusting, unselfish, truthful, forgiving, dedicated, and accountable.

Summary of Major Duties & Responsibilities

• Develop, implement and monitor procedures for the required and preventative maintenance of all rides and attractions
• Ensure compliance with the ride manufacturer requirements and company policies pertaining to maintenance
• Develop, implement and monitor expense and inventory control programs for the Attractions Maintenance Team
• Conduct P & L reviews, develop forecasts, and initiate actions
• Provide analysis of the current and future state of the department and equipment
• Develop PER's and champion as assigned
• Implement and monitor a "management by wandering around/staying close to our customer" program
• Actively participate in selection & vetting of new rides and attractions
• Optimize ride capacity, minimize down time
• Assess and respond to climate
• Conduct quarterly reviews, career planning conferences, and counsel employees
• Develop qualified supervisors through coordination of management trainee program
• Implement and monitor compliance with the Dollywood Safety Program and procedures
• Coordinate divisional safety program and monitor training of new and returning hosts, resulting in understanding and commitment to their safety responsibilities and the Dollywood Safety Program
• Demonstrate care and support for Dollywood hosts through verbal, written, and personal actions
• Provide strategic vision for the Attractions Maintenance team
• Maintain open communication with Safety & Operations leadership
• Develop annual operational plans for the Attractions Maintenance team (operating procedures, capital investments, and manpower planning) and, after approved, implement and monitor to achieve annual objectives and support strategic objectives
• Actively participate in cross property maintenance meetings
• Practice flex leadership
• Recognize and resolve conflicts in a timely manner
• Monitor operations and resolve problems as host-in-charge of Team
• Perform additional duties and make decisions as requested by leadership

Educational and Experience Requirements

• High school diploma or GED
• Minimum of 5 years work experience that demonstrates successful execution of similar duties and responsibilities in a commercial/industrial environment
• Minimum 3 years of Supervisory experience of at least 2 direct reports with proven skills including verbal and written communication, leadership, planning, organizing, and controlling
• People skills including motivating, coaching, counseling, leveling, conducting disciplinary actions, complimenting, and providing positive feedback

Essential Functions Necessary To Perform Job Duties

• Able to display and live out Servant Qualities by being: patient, kind, humble, respectful, selfless, forgiving, honest and committed
• Able to smile and make eye contact to make a friendly impression when greeting guests, vendors and other employees
• Must have manual dexterity necessary to complete all job duties
• Able to sit and/or stand for long/short periods
• Able to maintain good personal hygiene
• Able to get along with other employees to work out problems and resolve conflicts. (Able to work cooperatively with others.)
• Able to comprehend instructions and retain information
• Able to maintain dependable work attendance and flexibility with assigned work schedules including any required overtime, evenings, weekends and holidays
• Able to tolerate a fast-paced, hectic environment
• Able to be flexible to handle frequent changes in priorities
• Able to prioritize tasks and complete assignments on time
• Able to operate/drive company vehicles
• Able to tolerate temperatures of 0 to 140 degrees
• Able to work outdoors
• Able to work comfortably at heights up to 60 feet

The Dollywood Company is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. The Dollywood Company drives a welcoming culture where ideas and decisions from all people support our efforts to be relevant in an ever-changing world.

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