Job Description

Job Description

Job Description

As the first point of contact for our restaurant guests, the Host/Hostess plays a key role in creating a welcoming and positive dining experience. You’ll greet guests warmly, manage seating efficiently, and support smooth front-of-house operations at our on-site restaurant.

What We Offer:

• Competitive pay and free employee meals
• Opportunity to work at a nationally recognized, award-winning hotel

Be the face of our restaurant and help create memorable experiences for every guest who walks through the door!

Apply today and join the Crowne Plaza Knoxville team!

$17 - $18 hourly

• Greet guests promptly with a friendly and professional demeanor
• Manage the reservation system and waitlist, ensuring efficient seating
• Escort guests to their tables and provide menus
• Answer phone calls and assist with general restaurant inquiries
• Communicate wait times and table availability clearly
• Coordinate with servers, bussers, and kitchen staff to ensure seamless service
• Maintain cleanliness and organization of the host stand and entry area
• Support team with light duties as needed (e.g., folding napkins, resetting tables)
• Responsible for closing out and cashing out servers at the end of each shift
• Ensure that servers have completed all side work
• Running closing reports and making drops for your shift

• Prior host/hostess or customer service experience preferred
• Excellent communication and interpersonal skills
• Friendly, polished, and professional appearance
• Ability to stay calm and courteous in a fast-paced environment
• Availability for mornings, evenings, weekends, and holidays as needed
• Must have or be able to obtain a TN ABC card

Knoxville's Premier Hotel. The Crowne Plaza Knoxville has consistently ranked in the top 10 of all Crowne Plazas in the Americas. Our newly renovated hotel boasts 195 well-appointed rooms and 15,000 sq ft of meeting space. We offer top amenities, including our renowned Mahogany's Restaurant, The Library Bar, On and Off-Site Catering, and a two-story fitness facility. With our central location, our guests are only steps away from all that Downtown Knoxville has to offer.

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