Job Description

Job DescriptionJob Description
Project Manager, Public Policy Operations Description:

• Policy department partners with governments and community stakeholders in 180,000+ jurisdictions to shape fair, forward-thinking regulation.
• Within Policy, the Engagement & Infrastructure (E&I) group provides the data, tooling, and campaign infrastructure that empower teams to:
  • Engage hosts, guests, regulators, and opinion leaders at scale
  • Run targeted policy and grassroots advocacy campaigns
  • Deliver real-time political intelligence to decision-makers
  • The Project Manager, Public Policy Operations will unify project-management work across multiple areas of Policy Operations work. The focus is to ensure every policy tooling initiative, I.e.: Outbound communications; support requests; tooling/capability enhancement projects; land on scope, and with measurable impact.

Duties:

• Production Queue
  • Own the global production queue for all Public Policy outbound communications (email, landing pages, in-product messages, etc.), ensuring the production team builds and delivers every asset on time, in scope, and aligned with brand/policy guidelines.
  • Serve as the intake Air traffic controller for campaign requests. Evaluating briefs for completeness, prioritize based on impact and urgency, and allocate resources across copy production, and data segmentation.
• Proactively screen content to:
  • Identify potential roadblocks (legal reviews, data-privacy constraints, localization issues) early enough to course-correct.
  • Recommend data-driven A/B experiments, personalization tactics, or channel optimizations to improve engagement.
• Project Management
  • Maintain and continuously refine Kanban/Sprint workflows (e.g., Jira, Asana) that provides real-time visibility for 150+ stakeholders across regions and functions.
  • Produce concise daily/weekly queue reports highlighting status, blockers, and capacity forecasts; escalate risks to leadership with clear mitigation plans.
  • Deliver briefs that summarize progress against OKRs, highlight success stories, and outline next steps.
• Stakeholder & Communications Management
  • Function as the primary point of contact for regional Policy, Government Relations, and Comms teams. Hosting recurring syncs to surface requirements, share metrics, and align on priorities.
  • Translate non-technical stakeholder requests into actionable project requirements for content and data teams.
• Tooling & Process Enablement
  • Gather continuous feedback from end users, convert it into product backlogs, and partner with technical teams to test and launch enhancements that streamline the production queue.

Requirements:

• 4+ years of hands-on project or program management in policy, gov-tech, or highly regulated environments.
• Proven success coordinating distributed teams and user large bases (100+ end users) across multiple time zones.
• Demonstrated expertise with:
• Salesforce (or equivalent CRM) implementation and adoption
• Marketing automation / outbound communication platforms
• Political-intelligence or gov-relations tooling (e.g., Quorum)
• Strong analytical skills. Comfortable defining OKRs, building dashboards, and presenting data-driven recommendations.
• Exceptional written and verbal communication. Able to translate technical concepts for non-technical audiences.
• Bonus: familiarity with data-visualization tools; experience in policy, lobbying, or campaign operations.
• Why This Role? Youll be the orchestrator who ensures that our policy tooling, campaigns, and data infrastructure run like clockwork, enabling us to innovate hand-in-hand with governments worldwide. If you thrive on cross-functional collaboration, love seeing projects move from whiteboard to global rollout, and believe technology can advance smart regulation, wed love to meet you!

Compensation:

• $46.29 51.72/hr W2

Req ID:

• 36253832

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