Mortgage Loan Originator Job at Mindlance, Richmond, VA

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  • Mindlance
  • Richmond, VA

Job Description

Job Description

Note* - Only Hiring for W2 local candidates, Not applicable for C2C or 1099

Title: Mortgage Loan Originator

Location: Richmond, VA

Onsite/Remote – Onsite

Shift - Monday - Friday - 10:00 am to 7:00 PM EST

Duration: 12 Months – (Contract To Hire)

Description:

Department Overview:

• OSS (Origination and Servicing Support) – focused primarily on mortgage origination, not IT desktop support.

Bachelor Degree:

• Not required.

Role Responsibilities: (what they will be doing)

• Answer inbound calls from internal mortgage teammates (not external clients).

• Provide Tier 1 support by resolving mortgage-related issues such as:

o Reviewing and interpreting Fannie Mae/Freddie Mac findings.

o Assisting with DTI (Debt-to-Income) calculations.

o Identifying and resolving credit report errors or reissuance needs.

o Explaining fail validations.

o Helping compare discrepancies between automated findings and internal origination systems.

• Handle basic account issues like password resets or unlocking accounts.

• Log interactions in Salesforce, and escalate to Tier 2 if not able to resolve.

Must Have Skills/Prior Experiences: (Vendor should not submit any candidate that does not have these skills/prior experience.)

1. Mortgage banking experience (preferred roles: processing, underwriting, or closing).

2. Experience in a call center environment (but not collections).

3. Comfort with mortgage terminology and interpreting financial findings.

Experience Requirements:

• 2+ years preferred, but 1 year is acceptable if the candidate is familiar with mortgage terminology.

EEO:

“Mindlance is an Equal Opportunity Employer and does not discriminate in employment on the basis of – Minority/Gender/Disability/Religion/LGBTQI/Age/Veterans. ”

Job Tags

Contract work, Local area, Shift work, Monday to Friday,

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