Operate as the single point of contact for all “pre through” post foreclosure activities related to home retention and disposition actions. This is accomplished by using customer service, collections, and loss mitigation skills. Provide excellent customer service to clients, internal and external business partners, and vendors, both over the phone and in writing, following the Perfect Client Experience model. Minimize risk through consistent and accurate application of Bank, investor, insurer and regulatory guidelines in relation to default processes. Provide guidance and direction to assist clients in completing their Mortgage Assistance Application. Notify and educate clients of all Investor /Insurer programs available while informing of the decision process. Complete loan research and notations of the servicing file in Mortgage Servicing Platform (MSP) and auxiliary systems. Monitor and perform frequent follow-up with clients to ensure the best execution of the appropriate workout. Track, resolve and ensure appropriate handling of client complaints by properly logging them in the appropriate system, notating a detailed explanation of the issue and resolution, and correctly routing for reporting purposes. Enhance personal and professional growth through completion of mandatory training courses within the given timeframe, as well as voluntary training and education related to job function or areas of interest. Required Qualifications: High school diploma or equivalent education Strong analytical and organizational skills with great attention to detail Ability to grasp concepts quickly Flexibility to adapt to frequently changing processes and procedures Demonstrated proficiency in basic computer applications, such as Microsoft Office software products Understanding of Call Center telephony and technology. Preferred Qualifications: Previous Mortgage Single Point of Contact Experience Two years of related experience Experience in mortgage, banking, financial risk, audit or compliance Knowledge of basic collection, mortgage servicing and default servicing concepts. This is second shift 11am-8pm with occasional Saturday every few weeks 9am-1pm and some Overtime.
By applying, you consent to your information being transmitted by Jooble to the Employer, as data controller, through the Employer’s data processor SonicJobs.
See Sonicjobs Privacy Policy at and Terms & Conditions at and SonicJobs Privacy Policy at and Terms of Use at
The Salon lead will oversee daily operations, manage team scheduling, ensure client satisfaction, and help drive performance. This role requires leadership, professionalism, and a deep understanding of salon operations and guest service. If you're a strong communicator...
...expertise and economies of scale, while our multiple plant locations let us rapidly meet the local needs of our customers. Process Engineer Duties: Responsible for providing process optimization and engineering support for the mill which will include but not...
...partnering with the Philadelphia office of a growing, dynamic international law firm in their search for a Strategic Operations and... ...implement best practices regarding firm growth strategy and business development. Qualifications: At least five years of...
Job Description Faculty Qualifications Faculty Job: Faculty Organization: School of Medicine - Clinical Departments Job Posting: Jan 13, 2025 University of Maryland Baltimore
...Join a team thats naturally committed to the environmentYour OpportunityWe are looking to expand our Northern California archaeological team. This position can be based out of any of our Nor-Cal offices and will report to our On-Call Staff Supervisor in our Petaluma...