Job Description

Job Description

InteriorWorx Builder Design Center  is seeking a Field Technician to join our Customer Care Team at our Sandy, Utah location.

We are looking for a self-starter field service technician to deliver the desired customer service experience. The goal is to drive service success that improves customer satisfaction, maximizes customer retention, and increases profitability.

Your duties will include providing service and customer support during field visits or dispatches, preforming some site installation, repairs tasks, and diagnosing errors or technical problems, determining proper solutions, and implementing the solutions hands on.

Responsibilities:

• Provide service and customer support during field visits or dispatches
• Manage all on site installation, repair, maintenance, and tasks+
• Diagnose errors or technical problems and determine proper solutions
• Produce timely and detailed service reports
• Document processes
• Operate vehicle in a safely manner and use field automation systems
• Follow all company’s field procedures and protocols
• Cooperate with technical team and share information across the organization
• Comprehend customer requirements and make appropriate recommendations/briefings
• Build positive relationships with customers

Requirements:

• Ability to repair and service Cabinets including install of cabinets and trims including crown, fillers, scribe, and shoe mold, ability to adjust doors and drawer fronts, install hardware, and perform finish touch ups.
• Must be knowledgeable about installing/repairing Flooring in any or all the following flooring trades. Must also possess a desire to cross-train in all.
  • Carpet, wood/laminate, tile and vinyl installations
• English literacy
• Ability to work full time shifts with overtime as required and to adapt to changing work schedules
• Handyman certification a plus
• Must have a good driving record to drive a company vehicle and pass a background check

Benefits:

• Health, Dental, Vision and other supplemental insurances
• Paid Time Off
• Paid Holidays
• 401k Investment Plan

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