Job Description

About Us:

Founded in 2011, IICOMBINED has launched the global fashion eyewear brand GENTLE MONSTER, followed by the perfume brand TAMBURINS and the dessert brand NUDAKE. Driven by continuous innovation and challenges, IICOMBINED continues its growth by developing brands that exemplify unparalleled beauty and unpredictable progressions.

GENTLE MONSTER is a global fashion eyewear brand that sets eyewear trends worldwide through its unpredictable and innovative advancements. With each annual collection, GENTLE MONSTER unveils distinctive and creative products, delivering brand value through diverse initiatives, including unique spaces and campaigns that embody experimental and sophisticated aesthetics.

TAMBURINS is a perfume brand that explores undefined territories of beauty. TAMBURINS merges storytelling inspired by scattered scenes of the world with sophisticated and delicate perfumery techniques to capture the essence of true fragrance. TAMBURINS is a brand dedicated to sensory communication beyond customary experience through content that reinterprets various artistic elements, including objects, paintings, and performances, within a narrative-driven, exhibition-style space.

NUDAKE is an F&B brand that redefines dessert culture with its ‘Make New Fantasy’ ethos. It creates novel desserts by integrating elements of fashion and art, transporting consumers to a new fantasy. By experimenting with and creating content that diverges from conventional processes and norms, NUDAKE delivers a message to consumers beyond the F&B experience.

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We are seeking a detail-oriented and proactive  E-commerce Merchandising & Operations Specialist to join our team. This role will be responsible for managing end-to-end eCommerce operations, optimizing backend processes, and ensuring seamless online shopping experiences for our U.S. and CAN markets.

Key Responsibilities:

Operational Excellence & Order Management:

• Monitor U.S. & CAN eCommerce orders daily across Magento, NetSuite, and logistics platforms to identify and resolve anomalies, including payment holds, fulfillment delays, and stock discrepancies.
• Collaborate with SCM and 3PL teams to verify order status and proactively follow up on delayed or missing shipments.
• Communicate with Accounting to resolve invoicing, refunds, and payment-related issues impacting order processing.
• Partner with Customer Service to address escalated inquiries regarding order status, returns, exchanges, and product issues.
• Document root causes of order issues, participate in cross-functional meetings to prevent reoccurrences, and ensure compliance with SOPs and logistics policies.
• Perform regular audits of Magento and NetSuite to verify inventory levels, order statuses, and item availability.
• Escalate discrepancies between warehouse stock and system data and lead efforts for resolution.
• Report technical errors or sync failures to HQ and maintain clear communication with internal teams.

Backend Website Operations & Product Flow Management:

• Implement backend operations for U.S. & CAN websites, including inventory adjustments, product rearrangements, and stock monitoring.
• Coordinate with internal teams for product launches, promotions, and restocks, ensuring smooth fulfillment and timely execution.
• Maintain product listings, pricing, and availability accuracy across digital storefronts.
• Track inventory levels and restock needs based on order velocity, returns, and sell-through data.
• Oversee product flow and availability, including warehouse-to-site transfers and backend system updates.

Data Analysis & Reporting:

• Analyze weekly and monthly product sales performance, inventory status, and order volume trends to identify growth opportunities.
• Generate daily product performance reports, including sell-through rates and conversion metrics, to support reordering, markdowns, and visual placement decisions.
• Collaborate with the Merchandising Specialist to provide insights on best- and worst-performing styles by channel.
• Track website visitor behavior (abandoned carts, add-to-cart rates, page view times) to optimize user experience.
• Assess campaign sales trends at the product level and collaborate with Digital Marketing to inform product strategy.

Visual Merchandising & Optimization:

• Support the setup and ongoing optimization of product listings, categories, filters, and sorting logic on U.S. & CAN websites.
• Conduct A/B testing on visual merchandising and product placement; analyze impacts on sales trends and engagement.
• Work with the eCommerce Manager to monitor online data systems and provide strategic insights to HQ.

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Qualifications:

• Bachelor's or Master's degree in Data Science, Supply Chain Management, Mathematics, Economics, Statistics, Marketing, Business Administration, Merchandising, International Business, or Operations Management.
• Minimum of 1+ years in eCommerce operations, merchandising, supply chain, or data analysis.
• Advanced Excel skills (VLOOKUP, Pivot Tables) for data analysis and discrepancy resolution.
• Familiarity with e-commerce admin tools, order management systems, WMS, and API integrations, particularly on platforms like Magento, NetSuite, and Salesforce.
• Experience with A/B testing for visual merchandising and product optimization.
• Understanding of website visitor behavior analytics and conversion rate optimization.
• Strong analytical capabilities to identify trends, interpret data, and propose actionable solutions.
• Excellent communication and collaboration skills for effective cross-functional teamwork.
• High attention to detail, proactive mindset, and the ability to manage multiple priorities efficiently.

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Job Type: Full-Time (ONSITE)

Pay Range: $68,000 - $78,000 per year

Benefits:

• Medical Insurance
• Dental Insurance
• Vision Insurance
• Paid Time Off

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