3 days ago Be among the first 25 applicants Direct message the job poster from Bean Infosystems LLC Job Type: Long Term Contract With potential extension. Contract : W2 Only Key Responsibilities Solution Development: Customize and configure Dynamics 365 Customer Service to meet specific business requirements, including workflows, entities, and integrations. Requirement Analysis: Collaborate with business analysts and stakeholders to understand customer service processes and translate them into technical solutions. Integration: Integrate Dynamics 365 Customer Service with external systems and third-party applications using Azure Logic Apps, Dataverse, or APIs. Testing and Quality Assurance: Conduct rigorous testing of developed solutions to ensure they meet quality standards and user requirements. Performance Optimization: Analyze and optimize Dynamics 365 configurations for performance and scalability. Documentation and Support: Prepare technical documentation and provide ongoing support to ensure seamless operation of the solutions. Skills and Qualifications Educational Background: Bachelor’s degree in computer science, Information Technology, or related field. Experience: 5-8 years of hands-on experience with Dynamics 365 Customer Service or other modules within the Dynamics 365 suite. Strong understanding of customer service processes and workflows. Technical Expertise: Proficiency in Dynamics 365 customization, configuration, and development. Experience with Power Platform tools (Power Apps, Power Automate). Familiarity with Azure services such as Logic Apps and Application Insights. Problem-Solving: Strong analytical and troubleshooting skills to resolve technical issues quickly and efficiently. Communication: Excellent communication and collaboration skills to work effectively with cross-functional teams. Certifications: Microsoft certifications in Dynamics 365 or Power Platform are highly desirable. Preferred Qualifications Experience with Omnichannel for Customer Service. Familiarity with AI Builder, Virtual Agents, or other AI-powered tools within the Microsoft ecosystem. Knowledge of Agile methodologies and DevOps tools for CI/CD pipelines. Understanding of data security and compliance requirements in CRM systems. Seniority Level Mid-Senior level Employment Type Contract Job Function Engineering and Information Technology #J-18808-Ljbffr Bean Infosystems LLC
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