Job Description

Job Description

At American Signature Inc., we believe everyone has the right to a well-furnished life. Since 1948, we have been helping families fill their homes with furniture they love. Our company includes more than 120 family-owned and operated stores. As the DC Operations Supervisor you are a part of this family and critical to our success. This Supervisor role ensures the DC Operation achieves and maintains the highest standard of efficient logistical services for both its internal and external customers.

Why you’ll want to join our team:

• Join a historic, family-owned business that has helped furnish the lives of customers for nearly 80 years
• Comprehensive medical, dental, and vision benefits & 401K plan
• Growth. Our team members are encouraged to develop and move into more challenging roles as their career progresses.
• Employee discounts at our affiliate brands which include– Value City Furniture, American Signature Furniture, DSW, and American Eagle Outfitters
• Voted “Best Place To Work” in several major cities, including Detroit, St. Louis, Washington, D.C. and Baltimore

What your day will look like:

• Communicate with Team Members, expectations on topics of Safety, Quality, Accuracy and Production Goals.
• Partner with the DC Operations Manager and Training Coordinator to verify all Team Members receive appropriate and required training.
• Coach your team on methods to efficiently manage daily operations of the warehouse and ensure Team Members are adhering to SOPs (Standard Operating Procedures).
• Coach and monitor Team Members performance to ensure high quality and consistent delivery of excellent customer experience.
• Effectively provide coaching techniques and build strong rapport with Team Members.
• Analyze production reports and other information to determine identify process to achieve expected results.
• Effectively communicate with store management to resolve errors or issues with shipments.
• Conduct walk- throughs of aisles to check for product placement issues to ensure safety of all Team Members.
• Partner with the DC Operations Manager to verify all safety related incident investigations are completed in partnership with Training Safety Coordinator and paperwork completed timely.
• Report all safety related issues to the Operations Manager and/or trainer immediately.

The ideal candidate will meet the following requirements:

• Bachelor’s degree preferred.
• Manhattan experienced preferred
• Proven supervisory experience in a fast-paced production environment
• Analytical
• Team Oriented
• Customer Service oriented
• Basic computer knowledge – Microsoft Office experience
• Excellent communication skills
• Proven leadership skills

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