Calling all innovators find your future at Fiserv. We're Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we're involved. If you want to make an impact on a global scale, come make a difference at Fiserv.
As a Director of Account Management at Fiserv, you will have enterprise-wide responsibility for ensuring quality delivery and support of all products and services are provided to assigned clients. You will manage and develop your team of dedicated Account Managers, who are responsible for supporting their assigned clients. Your role will involve partnering with Relationship Managers to embody Fiserv values in all interactions, resulting in increased client satisfaction, revenue growth, and new client potential. You will be responsible for the managing, coaching and success of your team and for the success of your clients.
Utilize consultative approach to manage staff to ensure client success
Ensure Account Managers are appropriately engaged with their clients and Fiserv resources
Enhance client relationships and retention
Meet or exceed the targeted goal of client satisfaction
Ensure the proper escalation path is taken for issues and concerns, working with your team toward resolution
Work with industry leading financial institutions operating in complex banking environments
10+ years of an equivalent combination of educational background, related experience, and/or military experience
8-10 years' experience in banking/financial technology or financial industry
8-10 years' experience in customer service/contact, preferably in a financial institution environment
Extensive experience in conducting face-to-face relationship-based meetings
Experience working with C level leadership
Proven track record of effectively managing and developing employees
Ability to travel 10-20%
Certification in Customer Relationship Management
Experience in implementing process improvements to enhance client satisfaction levels
Knowledge of financial services regulations and compliance requirements
This role is not eligible to be performed in Colorado, California, District of Columbia, Hawaii, Illinois, Maryland, Minnesota, New Jersey, New York, Nevada, Rhode Island or Washington.
It is unlawful to discriminate against a prospective employee due to the individual's status as a veteran. Please note that salary ranges provided for this role on external job boards are salary estimates made by outside parties and may not be accurate.
Thank you for considering employment with Fiserv. Please:
Apply using your legal name
Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).
Our commitment to Equal Opportunity: Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law. If you have a disability and require a reasonable accommodation in completing a job application or otherwise participating in the overall hiring process, please contact AskHR.US@fiserv.com. Please note our AskHR representatives do not have visibility to your application status. Current associates who require a workplace accommodation should refer to Fiserv's Disability Accommodation Policy for additional information.
Note to agencies: Fiserv does not accept resume submissions from agencies outside of existing agreements. Please do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions.
Warning about fake job posts: Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information. Any communications from a Fiserv representative will come from a legitimate Fiserv email address.
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