Job Description

Tips: Provide a summary of the role, what success in the position looks like, and how this role fits into the organization overall. Responsibilities Troubleshoot and resolve hardware, software, and networking issues with a focus on providing a quick and effective resolution. Work with other IT teams (network, security, applications) to ensure coordinated problem resolution and ensure service continuity during extended hours. On a rotational basis, provide day-to-day IT support for manufacturing staff, addressing issues related to desktop computers, workstations, printers, and peripheral devices (scanners, barcode readers, etc.). Manage, monitor, and respond to IT incidents using Service Desk software (Jira). Ensure all work are logged, prioritized, and escalated according to established procedures. Support and troubleshoot corporate devices, including laptops, smartphones, video conferencing equipment, printers, and collaboration tools. Escalate complex technical issues to senior IT staff or specialists, providing detailed documentation and follow-up. Provide guidance and troubleshooting support for VPN connections, remote desktop tools, and cloud-based applications. Document solutions, create knowledge base articles, and contribute to internal process improvement initiatives. Participate in after-hours on-call rotation, ensuring availability during critical incidents or outages. Proven experience in an IT support or service desk role within a large organization Strong knowledge of Windows and Mac OS, as well as mobile devices (iOS, Android). Proficiency with remote troubleshooting tools (e.g., TeamViewer, Zoom, VPN solutions). Experience supporting office productivity software (e.g., Microsoft Office 365, Google Workspace, Adobe Creative Suite) and collaboration tools (e.g., Microsoft Teams, Slack). Solid understanding of IT infrastructure, including networking, Active Directory, VPN, and cloud services (AWS, Azure). Ability to handle sensitive information with discretion and maintain confidentiality. Excellent communication skills, with the ability to explain complex technical concepts to non-technical users. Strong problem-solving skills and a proactive approach to troubleshooting. Ability to work independently, manage time effectively, and prioritize tasks in a fast-paced environment. Flexibility to work during evenings, weekends, and holidays as part of the extended hours on call rotation. Experience with Microsoft Intune a plus Experience with O365 Admin Portal Experience is a plus IT certifications such as CompTIA A+, ITIL Foundation, or Microsoft Certified IT Professional (MCITP) are a plus Seniority level Seniority level Entry level Employment type Employment type Contract Job function Job function Information Technology Industries IT Services and IT Consulting Referrals increase your chances of interviewing at Inspira by 2x Sign in to set job alerts for “Desktop Support Analyst” roles. Continue with Google Continue with Google Continue with Google Continue with Google Mountain View, CA $29.75 - $40.25 1 week ago Mountain View, CA $29.75 - $40.25 1 day ago Mountain View, CA $39.59 - $45.84 1 week ago San Jose, CA $127,108.80 - $154,649.05 1 week ago Mountain View, CA $40.00 - $42.00 2 weeks ago San Jose, CA $171,052.00 - $235,000.00 2 weeks ago Administrative and Technical Support Specialist HPC Technical Systems Support Analyst - DoE Q or TS clearance Livermore, CA $130,000 - $180,000 3 days ago Administrative and Technical Support Specialists Technical Support Architect - Innovation & AI San Jose, CA $135,200 - $270,000 2 weeks ago Business Operations: Customers (NY or SF) Oracle Database Performance Technical Analyst 4-Support Financial Aid Technical Support Specialist Redwood City, CA $95,208 - $121,716 4 months ago San Jose, CA $65,800 - $135,400 2 days ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr Inspira

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