Job Description

We’re REHQ (pronounced Wreck ) — a fast-growing tech startup based in Downtown Lakeland, Florida — and we’re looking for an exceptional Customer Success Manager, to work in-person 5 days a week.

We're looking for someone who’s hungry, organized, scrappy, tech-savvy, emotionally intelligent, and ready to wear 5 hats — sometimes all in one day. Someone who wants to help build something massive , and knows how to create wins for customers while keeping the entire company moving forward.

If you’re looking for a comfy, well-defined corporate gig with a neat job title and clean boundaries — this is not it.

If you want to be part of a gritty, growing startup that’s disrupting the $20 trillion commercial real estate industry and building something bigger than all of us — keep reading.

About REHQ:

REHQ is a SaaS platform that helps commercial real estate professionals turn property data into deals.

We’re based in Downtown Lakeland and obsessed with building technology that helps our users prospect more efficiently, close more deals, and ultimately create more freedom in their business.

We believe the best way to win is to serve our customers , stay fast, stay honest, and never stop improving.

What You’ll Actually Be Doing:

You’ll be the second brain to the founder and the right hand to our users. Your job is to make sure our customers are successful and that nothing falls through the cracks — even as we scale fast.

Responsibilities:

• Onboard new users and get them activated fast
• Proactively check in on customers to ensure they’re successful (and actually using the product)
• Troubleshoot problems (tech, workflow, user issues — whatever comes up)
• Track renewals, handle churn conversations, and keep retention high
• Communicate feedback between users and the product/dev team
• Coordinate and manage small projects (follow-ups, success campaigns, etc.)
• Handle support tickets, and help build our help center over time
• Keep the energy up — we’re not robots here
• Jump in and figure stuff out. Period.

What We’re Looking For:

• Someone who’s self-managed and proactive — someone that takes ownership
• Strong communicator, both written and verbal
• Fast learner with tech/SaaS comfort — HubSpot, Intercom, CRM tools, Loom, etc.
• Ridiculously organized and good with details
• Experience in a Customer Success or Support role, ideally in SaaS or a tech company
• Comfortable working directly with leadership and wearing multiple hats
• Bonus points if you’ve worked at a startup and thrived in the chaos

The Perks:

• Starting salary: $60,000+ (based on experience)
• Equity in the company — you’re not just an employee, you're a part-owner
• Health insurance benefits
• Downtown office location with a modern setup
• A team that moves fast, works hard, and has fun doing it

How to Apply (Read This Carefully):

Apply here on LinkedIn, and then send a video to (863) 221-5184 with:

1. A short video (2-3 min max) answering these 3 questions:

• What is most important to you personally and professionally?
• Tell me about a time when you overcame a difficulty & what you learned from it.
• Why should we hire you?

We don’t need a cover letter — just be real, be sharp, and show us what you’ve got.

• We’re building something big — and if you’re the kind of person who wants to be a key part of it, let’s talk.

It won't be easy - but it will be worth it!

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