Job Description

As a Customer Success Manager (CSM) for Enterprise Accounts, you will play a critical role in ensuring our largest customers achieve success with Just Words. You will build deep relationships with key stakeholders, drive product adoption, and maximize customer value to foster long-term partnerships.

Responsibilities

• Own the customer relationship for a portfolio of enterprise accounts, acting as their trusted advisor.
• Drive product adoption by understanding customer goals and proactively guiding them to maximize value.
• Monitor health metrics and proactively address risks to ensure high retention and expansion.
• Collaborate cross-functionally with Engineering to drive customer satisfaction and growth.
• Dive into technical & usability challenges , gathering insights to influence product roadmap and service improvements.

Requirements

• Excellent communication skills
• Ability to organize tasks and deliver them on time
• Ability to understand technical requirements and deliver them to the team
• Extremely good at compiling complex results to impactful reports
• Strong ability to build relationships and influence executive stakeholders.
• Ability to manage multiple accounts with a proactive, strategic mindset.
• Experience in Customer Success, Account Management, or a related field, preferably in tech.

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