Job Description

Case Intake Coordinator/Case Manager – Paragon Forensics LLC

Job Title: Case Intake Coordinator/Case Manager

Location: Laguna Hills, CA

Terms: Salary – Full Time

About us:

Paragon Forensics is a leading full-service consulting firm specializing in providing forensic analysis and expert opinion to the medico-legal and insurance industries. Our principal services include analyses of accident reconstruction, premises liability, biomechanics, and safety to assist our clients in their evaluation of actual or potential injury-related claims. We are a multidisciplinary team of Engineers and PhDs who collaborate on cases in a relaxed yet fast-paced work environment.

Job Description:

The Case Intake Coordinator/Case Manager will be responsible for both the intake and management of case files, ensuring all relevant information is accurately documented, performing conflict checks, and opening new cases. This role is vital in the early stages of case management, ensuring the efficient and effective processing of incoming case materials. Additionally, the Case Intake Coordinator/Case Manager will provide ongoing administrative support to the Paragon team, including monitoring workflow, requesting and filing case materials, and coordinating with administrative assistants and support staff on calendar-based action items. The Case Intake Coordinator/Case Manager may also be asked to assist with other duties as needed to support company operations. This position is office-based in our Laguna Hills, CA location.

Compensation:

$60,000 to $80,000 annually, commensurate with experience, paid monthly.

Benefits:

· 401k with 3% safe harbor and profit sharing.

· Discretionary year-end bonus.

· $500/month towards Blue Shield medical/dental insurance.

· 15 days paid vacation.

· 10 days paid sick leave.

· 11 paid holidays.

· Hybrid work environment with company laptop provided.

· Company issued cell phone

Responsibilities:

· Receive, review, and process incoming cases from clients, ensuring all relevant information is accurately recorded and documented.

· Communicate with potential clients to gather pertinent information, answer inquiries, and provide guidance on the case intake process.

· Ensure timely follow-up with clients for any missing or required information to move the case forward.

· Accurately enter case details into the firm's case management software and generate reports as requested by clients or Paragon management.

· Prioritize the client’s needs and case objectives to ensure excellence in quality of work product and timeliness in execution.

· Request and file case material. 

· Act as a liaison between Paragon staff, clients, and vendors.

· Interact with Paragon staff and external clients as needed.

· Manage a high volume of customer inquiries and caseload.

· Phone and email correspondence with clients, vendors, and other stakeholders.

· Perform other administrative duties as assigned.

Skills:

· Organization and note taking.

· Task prioritization

· Time management with a proven ability to meet deadlines.

· Problem-solving and taking initiative.

· Strong written and verbal communication with the command of the English language.

· Excellent attention to detail.

· Proficient in Microsoft Office Suite (Word, Excel, Outlook) and legal software (e.g., Clio).

Requirements:

· Associate or bachelor’s degree in legal administration, or related field preferred.

· 5 years minimum legal industry experience.

· 3 years minimum administrative experience.

· 3 years of customer service experience.

· Proficiency in Microsoft Office

Preferred:

· Clio Customer Relationship Management software experience.

· Bilingual in English/Spanish

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