SmartHands Data Center Engineer
Location: Alberta / Montreal / Kamloops
The opportunity:
Perform racking and stacking of servers, network devices, and storage systems.
Execute structured cabling (fiber and copper) according to standards and documentation.
Label, route, and manage cables to maintain a clean and organized environment.
Assist with hardware replacements, upgrades, and troubleshooting.
Provide physical support for remote teams (e.g., rebooting devices, swapping components).
Escort vendors and ensure compliance with site access protocols.
Perform visual inspections and report anomalies (e.g., LED status, cable disconnections).
Support inventory management by logging equipment movements and updates.
This position description identifies the responsibilities and tasks typically associated with the performance of the position. Other relevant essential functions may be required.
What you need:
Minimum 3 years of hands-on experience in a data center or colocation environment performing hardware installs, structured cabling, and physical infrastructure maintenance.
Proficient in reading and interpreting network diagrams, floor layouts, rack elevation drawings, and cable maps.
Working knowledge of copper and fiber optic cabling standards, tools (e.g., crimpers, cable testers, punch-down tools), and troubleshooting techniques.
Experience using basic system diagnostic tools such as IPMI, iLO, or serial consoles is a plus.
Ability to lift, move, and position server and networking equipment
Comfortable working in high-availability environments and following strict operational procedures.
Soft Skills & Work Traits
Excellent communication and coordination skills to interact with remote teams, vendors, and internal stakeholders.
Strong organizational skills and a detail-oriented mindset.
Dependable and self-motivated with the ability to work independently during off-hours, nights, or weekends as required.
Preferred Qualifications (Nice to Have)
Familiarity with ticketing systems such as ServiceNow, Jira, or Remedy.
Exposure to data center monitoring systems (DCIM tools).
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