Business Analyst - ITSM / ServiceNow (Max $38/hr W2) Get AI-powered advice on this job and more exclusive features. Job Description The Business Analyst in the Innovative Medicine R&D ITSM Tool is responsible for translating clinical system needs, especially those related to clinical trial setup and management, into clear user requirements. The goal is to understand these unique needs and provide precise criteria to the platform technical team for solution development. The solutions focus on ServiceNow ITSM Modules, ensuring alignment with the specific requirements of pharmaceutical research and global development initiatives. Qualifications Bachelor's degree or equivalent experience Experience in Stakeholder Analysis, Requirements Engineering, or Process Modeling Experience with ServiceNow Technologies Knowledge of ITSM principles Understanding of clinical development processes Knowledge of Quality Assurance, Quality Control, and Compliance Proficiency in MS Office suite Experience working in a global environment Strong written and verbal English communication skills Ability to operate independently Additional Details Seniority level: Entry level Employment type: Full-time Job function: Research, Analyst, and Information Technology Industries: Human Resources Services, IT Services and Consulting, Accounting #J-18808-Ljbffr Lenmar Consulting Inc
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